Corrective & Preventive Action Log

6. Corrective & Preventive Action Log

Document Name: Corrective & Preventive Action Log
Version: 1.0
Approved by: Directors, Immercial Limited
Review Frequency: Ongoing / Annual

6.1 Purpose

This document defines how Immercial Limited identifies, records, and addresses corrective and preventive actions to support continual improvement and compliance with ISO 9001 and ISO 27001 requirements.

Corrective and preventive actions are applied proportionately and pragmatically, in line with the size and operational model of a micro-company consultancy.

6.2 Scope

This log applies to:

• Identified non-conformities

• Errors or deviations from intended processes

• Client complaints or negative feedback

• Information security incidents or near-misses

• Improvement opportunities identified through review or audit

6.3 Corrective & Preventive Action Approach

• Issues are assessed to determine root cause where appropriate.

• Actions are defined to correct the issue and prevent recurrence.

• Actions are proportionate to risk and impact.

• Completion and effectiveness are reviewed.

Formal root cause analysis techniques are applied only where justified by risk or complexity.

6.4 Log Structure (Record Format)

The Corrective & Preventive Action Log is maintained as a spreadsheet and includes, as a minimum:

• Reference number

• Date identified

• Source (feedback, audit, review, incident)

• Description of issue or improvement opportunity

• Action required

• Responsible person

• Target completion date

• Status

• Effectiveness review

6.5 Responsibility

Senior management is responsible for:

• Reviewing identified actions

• Approving corrective or preventive measures

• Monitoring completion

• Confirming effectiveness where required

6.6 Records & Evidence

The completed log provides evidence of continual improvement and effective issue management within the Integrated Management System.

6.7 Review & Improvement

Corrective and preventive actions are reviewed as part of management review activities to identify recurring themes or systemic improvements.