Policy
Updated 30.07.2025
We invite you to read our standard policy document on how you should use our products and site.
Immercial Limited
1. Introduction
Immercial Limited (“we,” “us,” or “our”) is committed to conducting business with integrity, transparency, and in compliance with applicable UK laws and regulations. This document outlines our policies concerning our consultancy services, artificial intelligence (AI) model development, the IMME portal, and related commercial practices. These policies form part of our wider commercial terms and must be read together with our Terms of Sale, Charge-Out Fees, and any applicable Consultancy Agreement.
2. Artificial Intelligence (AI) Model Development
2.1 Intellectual Property and Compliance
We develop proprietary AI models to enhance our services. These models are built using data that complies with UK copyright laws and regulations. We respect intellectual property rights and ensure that our AI training processes adhere to legal standards.
2.2 Accuracy and Limitations
While we endeavour to ensure the accuracy and reliability of our AI models, they may not be free from errors. Clients using our AI-driven services should be aware of these limitations and apply their own judgment when making decisions based on AI outputs.
2.3 Liability for AI Outputs
We shall not be held liable for any decisions made by clients based on the outputs of our AI models. Clients assume full responsibility for the use of AI-generated information in their operations.
3. IMME Portal
3.1 User-Generated and Commercially Sensitive Content
The IMME portal supports collaboration, cost management, and tender processes involving clients and members of their supply chain. Content uploaded to or generated within the portal may include pricing, cost breakdowns, commercial methodologies, programme information, benchmarking data, and chat communications.
We do not validate or endorse user-generated content, nor guarantee its accuracy, completeness, or legality.
Users are fully responsible for ensuring that their contributions comply with law, confidentiality obligations, and competition rules.
3.2 Data Security & Role in Processing
We implement reasonable security measures to protect data within the IMME portal; however, absolute security cannot be guaranteed, and we shall not be liable for unauthorised access, data breaches, or losses.
Depending on engagement structure, Immercial may act as either:
• data processor (handling tender/supply-chain information on behalf of the client), or
• data controller (where we determine processing methods for analytics, models, and internal data development)
Access to data is limited strictly to materials users are authorised to view.
3.3 Internal Use and Data Development
We use the IMME portal internally to:
• develop cost plans and benchmarking intelligence
• build and maintain supply chain performance databases
• manage approved networks and pricing libraries
• support programme modelling and levelling analysis
• enhance our proprietary commercial delivery methods
Internally derived datasets, analytics, and methodologies remain Immercial IP unless expressly transferred in writing.
3.4 Conduct and Responsible Use
Users must not upload or distribute content that is harmful, misleading, defamatory, unlawful, or intended to distort tender outcomes or disadvantage other participants. We may remove non-compliant content and suspend or terminate access where necessary.
3.5 Supply Chain Tendering, Visibility & Commercial Interactions
Where the IMME portal is used for supply chain tendering:
a) Immercial Limited does not act as agent or contracting party for any participant
b) Each party remains responsible for its own submissions, decisions, and due diligence
c) Immercial may evaluate and interpret tender information to inform recommendations, though final decisions rest solely with the client, who must apply independent judgment
d) Visibility of company names or commercial data may occur where authorised access is enabled; misuse is prohibited
e) Access credentials must be protected and information must not be shared beyond authorised channels
f) All commercial negotiations remain strictly between the client and supply chain participants; Immercial has no liability for resulting disputes or claims
3.6 Platform Availability and Reliance
We use reasonable efforts to maintain portal availability and continuity of service. We are not liable for disruptions, feature changes, hosting failures, or external system issues.
Users must maintain alternative procurement and communication routes.
4. NFT and Blockchain Initiatives
4.1 Strategic Direction
As of 17/06/2025, Immercial Limited has paused all previous NFT and blockchain wallet initiatives. Future blockchain-backed features may be introduced where they meaningfully support product authentication and supply-chain trust.
4.2 Legacy References
Historical references to NFT-related features are deprecated and do not reflect current platform functionality.
5. Privacy and Data Handling
We collect, store, and process personal data only where necessary to deliver services, support operations, and maintain platform security.
Data is handled in accordance with UK GDPR and applicable laws.
Individuals may request access, correction, or deletion of personal data at any time.
We do not sell personal data.
Where we engage sub-processors, they must meet equivalent safeguards.
Clients remain responsible for ensuring lawful grounds for sharing personal data with us.
6. Tier-Based Rates and Internal Benchmarking
Our tiered pricing model is based on fixed-fee delivery for agreed scopes, not hourly or time-based billing.
Internal performance and benchmarking tools are confidential and not representative of time allocation.
The Charge-Out Fees schedule defines applicable pricing and travel day-rates.
7. AI Ethics and Responsible Use
We are committed to minimising bias, promoting fairness, and ensuring that AI tools are not used in discriminatory or harmful ways.
Clients must apply AI outputs responsibly and in compliance with laws and ethical standards.
8. Third-Party Integrations
The IMME portal may integrate with external software or services.
We are not responsible for availability, performance, compliance, or accuracy of such services.
Users must review and comply with external provider terms.
9. Terms Revisions and Notifications
We may amend this policy periodically.
Where revisions materially affect user or client rights, prior notice will be provided.
Continued use of the portal constitutes acceptance of updated policies.
10. Disclaimer on Public Information and Community Content
Public materials (e.g., benchmarks, guidance notes, indicative schedules of rates, and community-contributed voting sentiment) are provided for general reference and engagement purposes only. They are not validated to industry or commercial standards, may contain inaccuracies, and must not be used as a substitute for professional estimating, procurement, tendering, or contract pricing.
We do not warrant completeness, suitability, or accuracy of this information and accept no responsibility for any commercial, financial, or operational decisions made in reliance upon it.
10.1 Public Rate Data, Voting Features & Reliance Limits
a) Rate data, benchmarks, and voting features presented on our public platforms are experimental and illustrative, designed to encourage insight, transparency, and community interaction
b) Values displayed may not reflect current market pricing, supply-chain conditions, inflation, location factors, or scope assumptions
c) Community voting and sentiment do not represent expert consensus, commercial negotiation, or competitive price intelligence
d) Publicly accessible rates are not intended for tendering, valuation, contract administration, or any reliance that could influence commercial outcomes
e) We may change, withdraw, archive, or anonymise public rate data without notice
f) By accessing public content, users accept full responsibility for how they interpret or use the information
Use of public material for business or project decision-making occurs entirely at the user’s own risk.
10.2 Voting, Verification, and Eligibility
a) Certain interactive features, including voting, feedback, and sentiment tools, may require user identity verification via LinkedIn or other suitable methods.
b) We may restrict participation to individuals with demonstrable construction industry involvement and, where applicable, to users who follow or are connected with our approved LinkedIn profiles.
c) We may apply participation rules, eligibility checks, and vote weighting to preserve benchmark integrity and mitigate manipulation or non-expert influence.
d) Public access may be enabled during demonstration or testing phases; such access is for engagement only and does not constitute validation of participant expertise or the resulting data.
e) We may modify, suspend, or withdraw interactive features, eligibility criteria, or weighting rules at any time without notice.
f) Processing of personal data for verification purposes is undertaken in accordance with Section 5 (Privacy and Data Handling).
11. Consultancy Status and Role
Immercial Limited operates strictly as an independent consultancy, not an employment, staffing, or managed resource provider.
We retain discretion over delivery methods and have no authority to bind clients to any contractual or financial commitments unless expressly authorised in writing.
This status aligns with UK employment and tax law distinctions.
12. Day-Rate Engagements
Day-rate engagements may be agreed case-by-case but remain outcome-focused and not based on general availability or time spent.
Our independent consultancy position remains unchanged.
