Quality Objectives Register

Updated 27.01.2026

A document forming part of the Immercial IMS.

Contact us

4. Quality Objectives Register

Document Name: Quality Objectives Register
Version: 1.0
Approved by: Directors, Immercial Limited
Review Frequency: Annual

4.1 Purpose

This Quality Objectives Register defines Immercial Limited’s measurable quality objectives in support of the Integrated Management System (IMS) and ISO 9001 requirements.

The objectives are designed to be:

  • Relevant to a specialist consultancy

  • Proportionate to a micro-company

  • Focused on outcomes rather than bureaucracy

  • Aligned with the IMME Method™ and service delivery model

4.2 Quality Objectives

Immercial establishes and maintains quality objectives that support consistent service delivery, client satisfaction, and continual improvement.

Current Quality Objectives

QO-01 — Accurate & Consistent Outputs
We aim to deliver accurate and consistent commercial outputs across all engagements.
Measured by: Internal review and revision tracking
Target: Minimise avoidable revisions
Reviewed: Annually

QO-02 — Timely Delivery
We aim to meet agreed delivery timescales for all client outputs.
Measured by: On-time issue review
Target: Majority of deliverables issued on time
Reviewed: Annually

QO-03 — Client Satisfaction
We aim to maintain positive client relationships and satisfaction.
Measured by: Client feedback and engagement outcomes
Target: No unresolved complaints
Reviewed: Annually

QO-04 — Consistent Application of the IMME Method™
We aim to apply the IMME Method™ consistently across services and outputs.
Measured by: Internal method compliance review
Target: Method applied as intended
Reviewed: Annually

QO-05 — Continual Improvement
We aim to continually improve our systems, methods, and controls.
Measured by: Management review actions
Target: Agreed actions completed
Reviewed: Annually

4.3 Monitoring & Review

  • Quality objectives are reviewed at least annually as part of the Management Review process.

  • Performance is assessed using available evidence such as feedback logs, internal reviews, and delivery outcomes.

  • Objectives may be updated to reflect changes in services, strategy, or risk profile.

4.4 Responsibility

Senior management is responsible for:

  • Setting and approving quality objectives

  • Reviewing performance against objectives

  • Ensuring objectives remain appropriate and achievable

4.5 Records

Evidence supporting quality objectives may include:

  • Client feedback records

  • Corrective or improvement actions

  • Internal audit findings

  • Management review notes

Immercial Limited