Management Review Record

17. Management Review Record

Document Name: Management Review Record
Version: 1.0
Approved by: Directors, Immercial Limited
Review Frequency: Annual (minimum) or upon material change

17.1 Purpose

This document records the outcomes of Immercial Limited’s management review of the Integrated Management System (IMS).

The management review ensures that the IMS remains:

• Suitable

• Adequate

• Effective

• Aligned with business objectives, risks, and services

This satisfies ISO 9001 and ISO 27001 management review requirements.

17.2 Review Details

• Review Date:

• Attendees:

• Chair:

• Standards Reviewed: ISO 9001 / ISO 27001

17.3 Inputs to the Management Review

The review considers, as a minimum:

• IMS scope and policy suitability

• Quality objectives and performance

• Client feedback and complaints

• Corrective and preventive actions

• Internal audit results

• Information security risks and controls

• Incident records (if any)

• Supplier performance and risks

• Business continuity considerations

• Changes affecting the IMS

• Improvement opportunities

17.4 Review Summary

A concise summary of:

• What is working effectively

• Any identified issues or gaps

• Key risks or emerging concerns

• Overall system performance

17.5 Decisions & Actions

Decisions made during the review may include:

• Approval of changes to policies or procedures

• Updates to objectives or risk treatment

• Allocation of resources

• Approval of improvement actions

Actions are recorded with:

• Description

• Owner

• Target completion date

17.6 Outputs of the Management Review

The outputs of the management review include:

• Confirmation of IMS effectiveness

• Approved actions for improvement

• Any changes to the IMS or scope

• Confirmation of continued alignment with standards

17.7 Records & Retention

The completed Management Review Record is retained as formal evidence in accordance with the Document & Record Control Procedure.