Terms of Sale

1. Consultancy Services

1.1 Scope of Services

We offer consultancy services tailored to meet the specific needs of our clients. The scope, objectives, deliverables, and timelines for these services will be clearly defined in individual contracts with each client.

1.2 Client Responsibilities

Clients are expected to provide accurate and complete information necessary for the successful execution of our consultancy services. We shall not be held liable for any delays or issues arising from the provision of incomplete or inaccurate information by the client.

1.3 Third-Party Collaboration

Our consultancy services may involve collaboration with third parties or adherence to client-specified forms and directions. While we strive to ensure the quality and accuracy of our services, we cannot be held responsible for pre-existing errors or omissions in third-party materials or instructions.

1.4 Limitation of Liability

Our liability for any claims arising from our consultancy services shall be limited to the fees paid by the client for the specific service in question. We shall not be liable for any indirect, consequential, or special damages.

2. Non-Exclusive Basis & Operating Hours

2.1 Introduction to Clients and Third Parties

Immercial Limited offers all services on a strict non-exclusive basis. We reserve the right to engage in any commercial activities at our discretion, even if they overlap with services provided to other clients. We are under no obligation to notify any party of other commitments, though we will reasonably ensure there are no conflicts of interest.

3. Recruitment and Agency Exclusivity

3.1 Our Information Held to Market

Our company profiles, CVs, and business documents are proprietary. Only Immercial Limited has the right to issue these materials to potential clients or partners. No agency, recruiter, company, consultancy, or firm may introduce our employees without explicit permission from an Immercial Limited Director. Any personal data provided must clearly state its use, recipients, and storage duration.

3.2 Recruiter and Agency Exclusivity

Any recruiter or agency that introduces Immercial Limited to a potential client or customer acknowledges that Immercial Limited is the sole and exclusive issuer of its own profiles, CVs, and personal representations. Recruiters may not claim to be the first introducer or point of contact for any Immercial employee or representative. Any attempt to assert first-contact status for the purpose of claiming a fee or commission will be considered invalid. Immercial Limited retains the right to directly engage with any client, free from the recruiter’s claims to exclusive introduction.

3.3 Direct Working After Introduction

If a client, after being introduced by a third-party agency, recruiter, company, consultancy, or firm, wishes to engage directly with Immercial Limited, we reserve the right to proceed without penalty. The introducer will be notified in advance, and a 30-day notice period will apply before entering into any direct agreement.

4. Payment Terms

4.1 Invoicing and Payment

Unless otherwise agreed in writing, our payment terms are 7 days from the date of invoice. Late payments may incur interest charges as permitted by law.

4.2 Fee Based

Our preferred and standard form of agreement is a fixed-fee arrangement, invoiced monthly, based on an agreed-upon scope of work (Option A-D as per our charge out Fees table). This scope is also ideally tied to a defined timeline to ensure the work is completed within the originally foreseen schedule. Should the timeline extend due to factors beyond our control, a revised agreement or additional fees may be required.

If further work is needed beyond the initial scope but remains in line with the original fee structure, we are happy to continue a similar fixed-fee monthly basis, or pro-rata thereof, allowing us to seamlessly support the project on a rolling basis.

4.3 Time Related

Where a daily rate approach is client preferred, our rates fluctuate depending on various factors, including project complexity, required expertise, location and availability. These rates will be agreed upon upfront to ensure clarity.

Under this arrangement, we adhere strictly to UK working time regulations, including the 48-hour weekly limit, meaning work is scheduled within standard business hours only. Unlike our fixed-fee model, where we offer flexibility, including extended hours, evenings, and weekends to meet the agreed scope, this structure operates within a more defined schedule, which may impact overall project timelines.

We are happy to accommodate either approach based on the client’s preference, ensuring transparency and alignment on expectations from the outset.

4.4 Time Related

All work is conducted from our Rickmansworth, Hertfordshire office or our other operating locations, and all fees and rates are structured on this basis. While we are happy to accommodate occasional visits to the client’s offices as reasonably required within the agreed timeline, any frequent on-site requirements, such as weekly visits or more, will necessitate a reassessment of fees or rates to account for additional time and travel.

4.5 Currency & Taxes

All payments shall be made in GBP (£) or Euros (€). Clients are responsible for any applicable taxes, duties, or fees related to our services. If paid in Euro, we will need to adjust for conversion factors.